How do I check availability and book?

You can check availability and book your stay by calling, emailing, or texting us; online booking will be available soon.

Do you require a minimum stay?

We require a minimum stay of at least 2 nights.

How far in advance do I need to book?

While advance booking is not strictly required, it is strongly recommended to ensure your preferred dates and preferred rooms are available.

Can I request a specific unit or room?

Yes, you are welcome to request a specific unit or room during the booking process.

What is included in the quoted rate and are there additional fees?

The quoted rate includes the room only and does not include tax; however, there are no additional cleaning, service, or resort fees.

What payment methods do you accept?

We accept all major credit cards for payment.

Do you offer discounts for extended stays?

Yes, we offer discounted rates for guests planning an extended stay.

What is your cancellation policy?

A full refund is provided if the cancellation is made at least 3 days prior to your arrival, and we make every effort to provide refunds in the event of emergencies.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM; please call us to check availability if you require an early check-in or late check-out.

What is the check-in process and how do I get my keys?

Your door code will be sent to you via text message on the day of your arrival.

What identification is required at check-in?

A valid photo ID is required for all guests prior to check-in.

What are the check-out procedures?

We kindly ask that all trash is taken out before you depart.

Is the property child-friendly?

The property is not considered child-friendly as most units are on the water and the pier and shoreline are not gated.

Do you provide linens, towels, and toiletries?

We provide all necessary linens and towels, and basic toiletries are also available for your use.

Is Wi-Fi provided?

Complimentary Wi-Fi is available in all of our units.

Is there air conditioning and heating?

Yes, Waterfront Suites are equipped with window units while Streetview Suites feature central air and heating.

Are cooking basics like salt, oil, or coffee supplied?

No, we do not supply cooking basics, so please plan to bring your own.

Is there an on-site grill or outdoor dining area?

While an on-site grill is coming soon, an outdoor area is currently available if you wish to bring your own grill.

Is parking available?

Free parking is available for all guests on the property. While an on-site grill is coming soon, an outdoor area is currently available if you wish to bring your own grill.

Are there grocery stores or restaurants nearby?

Yes, grocery stores, restaurants, and medical facilities are all located within one mile of the rental.

What are some recommended local activities?

Local recommendations include dining, shopping, and enjoying activities on False River.

Are pets allowed?

Pets are not allowed on the property.

Are service animals permitted?

Yes, service animals are permitted with the appropriate documentation.

Is the property wheelchair accessible?

The Streetview rooms are the most accessible for wheelchairs; please inform us of any limitations during booking to ensure that we are able to accommodate your needs.

Do you have smoke and carbon monoxide detectors?

Yes, all units are equipped with smoke and carbon monoxide detectors for your safety.

Who should I contact in case of an emergency?

In the event of an emergency during your stay, please call our property manager at 225-718-8686. You should call 911 for any medical or urgent emergencies.

How often is the property cleaned during long stays?

For guests on extended stays, the property is cleaned on a weekly basis.

Who do I contact for maintenance issues?

If you encounter any maintenance issues, please contact our maintenance manager at 225-718-8686.

Do you collect tourism or occupancy taxes?

The Pointe Coupee Parish Tourist Commission authorizes a 3% tourism tax on room occupancy to fund tourism promotion, in addition to standard taxes.

How will you communicate with me during my stay?

We will communicate primarily via phone or text, and you are welcome to reach out with any questions.